Changes to the identity numbers component

We've now released the updated layout for the identity numbers component in the Edit Identity dialog that is used to capture profile data.

Old layout


New layout


This allows us to support more document-related fields in individual profiles, including a new field for issuing state. Issuing state is available for driving licences issued in India, Australia, and the United States.


Upcoming changes to the identity numbers component

Next week we'll be releasing an updated layout for the identity numbers component in the Edit Identity dialog that is used to capture profile data.

Existing layout


New layout


This will allow us to support more document-related fields in individual profiles, including a new field for issuing state. Issuing state will be available for driving licences issued in India, Australia, and the United States.

We'll reach out to confirm once those changes are live in your portal.

Onfido SDK for associates

You can now use Onfido's SDK to verify documents for company associates.

This new feature allows you to have thorough proof of identity checks for associates and/or representatives for companies that you onboard.

It also allows you to create different Onfido journeys for different types of associates. For example, you can have a biometric scan linked to one associate type and another set up for document verification that is linked to the different associate types in the same journey.

Contact us to get started or read more about Onfido's configuration options here.

Verify a company's address with Creditsafe

You can now verify a company's address when running a verify company details task using Creditsafe's confidence match search. This search compares an address that Creditsafe has stored for a company against the address on the profile in PassFort.

To start verifying addresses, contact us and we'll help you get set up.

Note: This feature is not currently available when using Creditsafe monitoring.

Customise your task expiry notification period

You can now extend your task expiry notification period beyond the default thirty days.

This means that you can customise when your team is notified of a task expiring, for example, to give them more time to review or to reach out to customers for up-to-date information.

You can read more here, or get in touch with us to get started.

New flags for associates

We've added two new types of flags for associates that let you know if applications are waiting for customer action or on checks for an associate. These flags are:

  • Waiting for customer (associate): This is related to the 'Waiting for customer' flag. It shows when more information or documentation about an associate must be provided.
  • Waiting for checks (associate): This is related to the 'Waiting for checks' flag. It shows when a manually run check on an associate is being performed.

Improvements to the PassFort status page

Improvements to the PassFort status page

PassFort provides notifications about platform uptime through our status page at https://status.passfort.com. This includes information about the availability of both PassFort's platform and the availability of the third party data providers accessible from our integration hub.

As PassFort begins to roll out new country-specific environments, starting with the UAE alongside our existing EU environment, we have introduced the ability to subscribe to specific countries of interest from the status page.

You can also subscribe to the specific data providers within the integration hub. By default, you have been subscribed to PassFort-EU and all integration hub providers.

Update your subscriptions by clicking the Subscribe to Updates button. Then, select the specific components you use and replace your existing subscription. You will also receive a subscription management link on all future PassFort status page emails.

Type to search addresses

To help improve user experience, data consistency, and accuracy, applicants can enter text and addresses are dynamically searched and shown for selection.

Here's what searching a business address looks like:

To use the feature, ensure it is enabled for the forms you want and that you have PassFort credits in your account (learn more about PassFort credits in our help article).

Users can input addresses manually if they choose or if you have no PassFort credit.

Contact us to take advantage of this feature.

User last login date

You can now see the date users last logged into PassFort.

The last login date is now displayed in the User Management list and will show a new label for users that have not logged into the system within the past 4 weeks. 

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